As RatePAY protects you against payment default, we buy the receivables that you have with your customers and they therefore settle the balance with RatePAY.
As your customers pay the purchase amount to RatePAY, the invoice that is sent to customers must include only the account information of RatePAY. We will be happy to provide you with an invoice template or can send invoices to your customers directly, if you prefer.
Our merchant portal can be found under www.myratepay.com
No, your customers will not be sent a new invoice if they return some of the order.
We will send a merchant statement each month to your specified email address as provided to RatePAY. In addition, you can download the merchant statement in MyRatePAY.
Your general terms and conditions should be adapted for each payment method that is offered. We will support you in ensuring your terms and conditions are correctly formulated.