Introducing the Buyer Portal: The new standard for your checkout experience

Ratepay proudly presents: The new buyer portal

After extensive development and rigorous testing, we’re proud to unveil a feature that redefines the post-checkout experience: the Ratepay Buyer Portal. A first-of-its-kind in the FinTech and e-commerce space.

In this article, we’ll walk you through the six key highlights of the Buyer Portal. Each one is crafted to enhance your customer journey and streamline operations.

Stay tuned for deep dives into each highlight in our upcoming Buyer Portal series.

What is the Ratepay Buyer Portal?

The Buyer Portal is an innovative web interface that empowers shoppers with real-time access to their payments and orders. It allows them to manage their balances, transactions, and returns easily and flexibly. All on their own.

The highlights at a glance:

• No e-wallet: The Buyer Portal isn’t a digital wallet. It‘s a transparent self-service platform.
• Full visibility: Your customers see all orders, payments, and balances related to your shop.
• Smart returns: The integrated Payment Calculator adjusts payment amounts in real time.
• White label: It’s fully branded in your shop’s look and feel.
• Secure & reliable: High security standards ensure safe usage.
• Service included: Our customer support is ready to assist your shoppers.

The 6 key highlights of the Buyer Portal

So, what makes the Buyer Portal so unique? Let's take a closer look at the six key advantages.

Highlight #1: No e-wallet, just maximum control

The Ratepay Buyer Portal isn’t a conventional e-wallet. And that’s intentional. While e-wallets offer several well-known benefits, they often come with trade-offs concerning data protection and user experience.

That’s why our Buyer Portal takes a different approach:

1. No registration with sensitive login credentials
2. No storage of personal banking data
3. No distractions due to third-party ads, upselling, or cross-selling
4. No use of personal data for lead generation

In short: the Buyer Portal never interferes with the relationship between you and your customers. They stay fully immersed in your brand environment, managing only their purchases, payments, and returns from your shop.

Highlight #2: Full transparency across orders and payments

Customers can view all their orders placed in your shop, including due dates, bank details, and payment references. Even completed orders remain visible indefinitely.

If several orders are outstanding, your customers can view them separately and decide how and when to pay.

For this, Ratepay’s trusted payment methods – such as Open Invoice or SEPA Direct Debit – can be used. A built-in QR code enables easy and convenient payment via their preferred banking app without entering personal data.

Highlight #3: Smart returns with the Payment Calculator

If an open order includes multiple items, customers can select which ones to return before paying. The price of returned items is automatically deducted, and the payable amount is adjusted in real time, along with a new QR code.

We call this feature the Payment Calculator. And from now on it eliminates confusion, reduces unnecessary reminders, and prevents overpayments, boosting satisfaction and easing your customer service and accounting workload.

Especially in combination with open invoice purchase, your Payment Calculator offers your customers:

• Convenient, risk-free purchasing
• Comfortable inspection of ordered products
• Automatic return registration
• Payment of only the final amount due

How it works:

Step 1: Customers select “Pay for selected items” in the Buyer Portal.

Step 2: They mark the items they wish to keep.

Step 3: The amount is automatically adjusted, and the customers scan the updated QR code to pay via their preferred banking app.

By the way, the Buyer Portal is also available in English. Your customers can seamlessly switch between languages as needed.

Highlight #4: Say goodbye to login credentials

The Ratepay Buyer Portal works without traditional login credentials. When a payment is due, customers simply receive an email with a permanent, one-time link, which remains active even after payment.

The email and portal interface are fully branded in your shop’s look and feel. And additional security checks ensure protection against unauthorized access.

Best of all: There’s no need to share sensitive banking information either. Payments are processed securely via their own trusted bank.

Highlight #5: Your brand, our tech

Like all Ratepay solutions, the Buyer Portal is 100% white label. That means, even though the technology is ours, it’s fully customizable to match your corporate identity. From colors and fonts to logos and layouts.

Customers feel like they’re paying directly in your shop, while we handle the backend and assume the payment default risk.

Benefits of the white label approach:

• Strengthens your brand
• Enhances the shopper journey
• Improves liquidity
• Drives customer loyalty
• Boosts conversion and average order value (AOV)
• Reduces cart abandonment

Highlight #6: Direct access to customer support

If questions arise while using the Buyer Portal, help is just a click away. Our friendly support team is easily accessible and responds quickly, personally, and reliably.

How it works:

1. The Buyer Portal suggests answers to the most common questions – often resolving issues instantly. With this, many questions can be answered successfully. Without waiting time or detours.
2. For more complex issues, customers can contact our support team, who respond within 24-48 hours.

Good to know: Our trained support staff communicate in your brand’s tone and style, ensuring a consistent and personal experience. No chatbots. No generic replies. Just friendly, solution-oriented service.

A win-win for online merchants

The new Buyer Portal is the perfect complement to Ratepay’s payment solutions. No matter if you’re already a partner or consider joining us.

It aligns seamlessly with our white label philosophy and delivers real value to your customers: more comfort and transparency for them. Less effort, higher conversion, and stronger loyalty for you.

The Buyer Portal is now available to all new and existing Ratepay merchants.

Do you also want to benefit from the Buyer Portal?

Let’s talk about how it can elevate your checkout experience.

Contact our Sales Team