Welcome to Ratepay

We organize the payment process for your online shop.

Here you will find answers to your questions about payment reminders, credit, installment plans, and more.

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What is Ratepay and who do we work with?

We exist so you can pay easily, conveniently and safely online.

We take care of the payment transactions for many of the largest online shops, such as Zara, Eurowings and Flyeralarm. Our products include installment payments with immediate online confirmation, open invoice, direct debit, and prepayment. Do you have questions about your invoice or about Ratepay? Simply take a look at our most frequently asked questions:

Frequently asked questions.

Question regarding invoice


Order or delivery

Payments and refunds

Ratepay risk assessment

Did you not find the answer you were looking for? We are also happy to help you with your individual questions.

Note: Due to an increased number of contact requests, processing is currently delayed
in individual cases. We apologise for any inconvenience this may cause.

    Important: You can find our customer service contact details of on all Ratepay correspondence.